REQUEST FOR CITY COUNCIL ACTION
DATE: 07/07/2021
TO: Honorable Mayor and City Council Members
FROM: Community Services Department
SUBJECT:
Title
Resolution Adopting the Updated Citywide Master Fee Recovery Schedule to Create a Simplified Convenience Fee Surcharge for Recreation Customer Transactions.
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EXECUTIVE SUMMARY:
Adoption of the recommended resolution will update the Citywide Master Fee Recovery Schedule for Recreation fees. The proposed fees reflect the total cost of recreation activities including the processing fees, rounded to the nearest whole dollar amount. This change will replace the unpopular "convenience fee," which is a third-party transaction fee that is charged in addition to the advertised program costs and set fees, with a simplified, all-inclusive advertised cost. This aligns with the Community Services Department objective to keep resident fees for activities, programs, and services at a minimum, while providing an optimal customer service experience.
RECOMMENDED ACTION:
Recommended action
That the City Council:
a. Adopt Resolution No. 2021-055 to update the Citywide Master Fee Recovery Schedule.
b. Incorporate the third-party software transaction fee into the advertised cost for all recreation programs rounded to the nearest whole dollar so no additional "convenience fees" are charged to program users effective August 1, 2021.
c. Incorporate the third party-software transaction fee into the advertised cost for all facility use and rentals at total cost, effective August 1, 2021.
d. Authorize an increase in General Fund estimated revenue in the amount of $15,000, as a result of the amended fees.
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BACKGROUND & HISTORY:
In January of 2019, as a cost savings to the City, a pass-through charge or "transaction fee" for the City's use of third-party merchant processing and fees for its Active Network service as its primary recreation software, was introduced. These fees are applied in addition to the C...
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